FAQ & Site Info

Before returning any item, please contact us at [email protected]. Kindly provide your reason for return along with clear photos of the item. Our support team will review your request and guide you through the next steps.

Yes. We offer one free return per order within 15 days of purchase, which can include one or multiple eligible items.

You have up to 15 days from the date of purchase to request a return.

Refunds are issued once the returned item is received and inspected. If the item is not in its original condition (not due to our error), a partial refund may be applied.

After approval, refunds are typically processed within a few business days and may take additional time to appear depending on your payment provider.

Delivery delays caused by factors beyond our control (such as natural disasters) may affect refund or reshipment eligibility. If your order arrives damaged or incomplete, please contact us immediately for a full resolution.